Surveys

In today's Federal environment, it is critical to know customer perceptions of agency performance. Customers may be the general public, a specific industry, or select groups of organizations (e.g., other agencies, interest groups, etc.).

It is equally important to have a profile of the workforce’s perceptions and expectations. Some surveys capture key information and are conducted periodically by agency-wide organizations. However, there are many instances where data are not available.

Kelly, Anderson has conducted a wide variety of surveys to help agencies capture information that will be helpful for the agency, a program, or specific activity.

Surveys Experience

Kelly, Anderson is experienced in providing survey services to assist our Federal clients in improving their business processes. Kelly, Anderson recommends, develops, and administers surveys using a variety of methods, including:

Computer-assisted surveying
Focus groups
Written questionnaires,
Web based surveys
In-person interviewing

Our experience includes national, state, cross-agency, and office level surveys. Examples of recent surveys are listed below:

Employee surveys and analysis of results with a report to management
Interagency best practices
Industry survey with a summary of customer satisfaction
Agency and recipient customer feedback on grants assistance (states, localities, universities, research institutes, tribes, etc.)
Staff input related to the content of handbooks and manuals
Hiring of executives in non-Title V agencies
Financial management practices across franchise, working capital, and revolving funds

Examples of the clients for whom we have provided survey support:

Alcohol and Tobacco Tax and Trade Bureau
Bureau of Engraving and Printing
Customs and Boarder Protection
Department of Energy
Division of Payment Management, Program Support Center, HHS
Equal Employment Opportunity Commission
Library of Congress
Office of Inspector General, Department of the Interior
National Aeronautics and Space Administration
Veterans Affairs

Surveys Resources

We draw upon individuals with expertise in:

designing surveys
developing protocols
testing draft questionnaires
interfacing with participants
using computer programs to summarize survey results
analyzing statistics.

Our experts have significant elasticity related to completing surveys in a timely manner, and compiling results for both small and large-scale endeavors.

For further information, contact Mike Staley – mstaley@kellyanderson.com